Request / Concierge
Send the mountain, the memory, or the question.
Use this page to request a bespoke ring, submit a monthly selection story, ask about sizing, or contact the SHANLUME concierge before ordering.
Request
A clear request helps us answer beautifully.
Send the mountain and the memory by email first. We review the reference, confirm whether the direction is feasible, and then you can place the commission deposit through the secure checkout path.
Email
For bespoke
Send the mountain name, location, photo references, route, coordinate, desired engraving, ring size range, and story context.
After approval
Use the Bespoke Commission page to add your brief, place the commission deposit, and keep the details attached to the order.
For monthly selection
Send your story, the mountain connection, whether your name may be published, and the best email for follow-up.
Highlights
Sizing help
Tell us your usual US ring size or finger circumference.
Order help
Mention the product name and any engraving question.
Privacy
Avoid sending sensitive personal information unless it is essential.