Customer Care
Privacy, written for real customers.
Last updated: July 31, 2026. This policy explains how SHANLUME collects, uses, and protects customer and visitor information.
Privacy Policy
Privacy, written for real customers.
Last updated: July 31, 2026. This policy explains how SHANLUME collects, uses, and protects customer and visitor information.
Information we collect
Order details, contact information, shipping information, email messages, engraving text, story submissions, and technical information such as browser, device, cookies, and analytics data.
How we use it
To process orders, provide customer support, ship products, prevent fraud, improve the website, respond to requests, and manage story or bespoke submissions.
Payments
Payment details are processed by our payment service providers. SHANLUME does not intentionally store full card numbers on this website.
Security
We use reasonable technical and organizational safeguards for order and account information, while no website or transmission method can be guaranteed completely secure.
Sharing
We share information only with service providers needed for payment, shipping, hosting, analytics, fraud prevention, legal compliance, and customer support.
Retention
We keep order, support, tax, and fraud-prevention records for as long as needed for service, legal, accounting, and security purposes.
Story submissions
If you submit a story, we may contact you about featuring it. We will not knowingly publish sensitive personal details without review.
Cookies
The site may use cookies and similar technologies for checkout, security, analytics, preferences, and site performance.
Your choices
You may request access, correction, or deletion of personal information where applicable by contacting us.
Contact
For privacy questions, email contact@shanlume.com.
Review-ready customer care
We only collect the information needed to process orders, support story submissions, and work with shipping and payment providers. Payment cards are handled by the processor, not stored here.