Customer Care
Returns should feel fair, simple, and honest.
We want customers to understand what can be returned before they order, especially because engraving and personal commissions are made for one person.
Returns
Returns should feel fair, simple, and honest.
We want customers to understand what can be returned before they order, especially because engraving and personal commissions are made for one person.
Standard designs
Unworn, undamaged ready-to-order rings may be returned within 30 days of delivery.
Engraved items
Items with custom inner engraving are not returnable unless they arrive defective or we made an engraving error.
Bespoke commissions
Fully personal bespoke rings cannot be returned or exchanged unless they arrive defective or materially different from the approved direction.
Cancellations
Email us quickly if you need to cancel. Orders can usually be canceled before hand finishing or engraving begins; after that, cancellation may not be available.
Condition
Returned items must include original packaging and must show no signs of wear, resizing damage, misuse, or alteration.
Return shipping
Return shipping costs are the customer’s responsibility unless the item arrived defective, damaged, or incorrect.
Damaged or incorrect items
Contact us within 7 days of delivery with photos of the package, product, and issue so we can review a repair, replacement, or refund.
How to start
Email contact@shanlume.com with your order number, reason for return, and photos if the item is damaged or incorrect.
Refund timing
Approved refunds are issued to the original payment method after inspection. Bank and payment processor timing may vary.
Review-ready customer care
The return path is clear for ready-made rings, while engraved and bespoke items are disclosed as restricted, which helps payment review and buyer trust.